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Need Help?

If you have questions or need help, here are the offices that you may contact for assistance.

  • If you have any technical issues, select the Support Tab at the top of the page and submit a Support Ticket in MyBC.
  • If you have questions concerning courses and course assignments, please contact the instructor listed on the Main Page of the course or in the syllabus.
  • If you have questions concerning your course schedule, financial aid, or student accounts, please contact BC Central by phone at 276.326.4215 or by email at bccentral@bluefield.edu
  • For Textbook questions - contact Kelley St. Clair at kstclair@bluefield.edu
  • Main Campus phone number 800.872.0176

Internet Access

When using eLearning, you should use a “Broadband” internet connection. A broadband connection refers to a high-speed DSL, Cable Modem, or Satellite Internet Connection. Slower or less reliable connections such as cellular networks and dial-up telephone modems may not be sufficient to meet the online learning demands of the online program.

Systems Information

The best device for using eLearning is a laptop or desktop computer. Mobile devices such as cell phones and tablets may encounter certain limitations within eLearning. A mobile device should never be your primary device for using eLearning.

Recommended Browsers

The recommended web browsers for using eLearning are listed below in order of our recommendation:

  • Google Chrome
  • Internet Explorer (latest version)
  • Safari for Macs (latest version)  

Please note that Windows 10 default browser is Edge, which is NOT one of the recommended browsers for e-Learning.